Section 1 — Payment & Services

1. The total service fee has been confirmed during consultation and is reflected in the invoice. Full payment is due upon completion of the service.

2. Any changes to the appointment as requested after the service has begun will incur additional charges at the stylist's current rate. All changes must be agreed upon and documented before proceeding.

3. All hair extension sales are final. No returns and no exchanges. Once extensions have been installed, they are considered used and non-returnable under any circumstances.

Section 2 — The Nature of the IBE Service

4. I understand that Invisible Bead Extensions (IBE) is a temporary hair extension method. Results typically last 2–4 months depending on hair growth rate, texture, and adherence to maintenance guidelines.

5. I understand that my natural hair may behave differently from my expectations and may require an adjustment period. The salon is not responsible for subjective dissatisfaction related to look or feel, provided the extensions met the technical specifications.

6. I confirm that I have physically inspected and approved the hair extensions prior to installation, including color, length, weight, and structure, and agree they match what was discussed and reflected in the invoice.

7. I understand that it is normal for extensions to experience up to 20% shedding or minor slippage during the growth period. This does not constitute a defect and does not entitle the client to a refund or complimentary reinstallation.

8. I understand that hair extension results are affected by scalp conditions, hormonal changes, medications, and other health factors. I have disclosed any conditions that may affect my stylist prior to service: any skin or scalp conditions, current medications (including blood thinners or hormonal treatments), recent chemical services (color, bleach, relaxer, keratin), and any known allergies to adhesives, metals, or synthetic materials.

Section 3 — Aftercare & Client Responsibility

9. I have received and fully understood the aftercare instructions provided by my stylist and agree to follow the prescribed maintenance routine, including recommended products and brushing techniques.

10. I understand that the following actions may damage extensions and void any service guarantee: use of heat tools above 380°F (193°C) without heat protectant; chemical services (color, bleach, relaxer, keratin) performed by any party other than the Salon without prior written approval; and failure to attend scheduled maintenance appointments.

11. Maintenance services (move-up, reinstallation) are scheduled separately and are subject to additional cost, determined at consultation based on hair condition and service required.

Section 4 — Liability Waiver & Allergic Reactions

12. I understand that if an allergic reaction occurs during or after the service, I will not hold the stylist, the Salon, or its staff liable, provided that I did not disclose a known allergy in advance. If a disclosed allergy was ignored by the salon, this clause does not apply.

13. In the event of an allergic reaction, I agree to contact the salon within 24 hours of noticing symptoms, before taking any further action, including posting publicly about the experience.

14. the Salon is not responsible for damage or dissatisfaction caused by: improper home care, exposure to chlorine or salt water, heat styling without protection, mechanical damage (rough towel-drying, tight styles pulling at beads), or use of non-recommended products.

Section 5 — Media Consent & Dispute Resolution

15. I grant the Salon irrevocable permission to photograph and/or record video of my hair before, during, and after the service for educational and promotional purposes (social media, website, print materials). I may opt out by notifying the salon in writing before the service begins.

16. Any concerns regarding the service must be communicated directly to the Salon in writing (email or text) within 5 business days of the appointment. I agree not to post negative public reviews or social media content until the salon has had 5 business days to respond and attempt resolution.

17. In the event that a resolution cannot be reached, both parties agree to attempt mediation before pursuing any legal action. This agreement is governed by the laws of the State of New York.

Section 6 — Client Acknowledgment

18. I confirm that I have read this agreement in its entirety, fully understand all terms, and am signing voluntarily without duress. I acknowledge that no verbal representations were made that contradict these written terms.

19. I understand that this agreement is binding upon signing and applies to today's service at the Salon.