Help center › Talking to clients
Email and SMS
Automatic letters and messages, campaigns and their history.
Automatic messages
Booking confirmation, a reminder the day before, cancellation, deposit — they go out by themselves. The wording lives in Settings → Templates and can carry the client's name, date, service and master.
Where they are sent from
- Email — from your own address: connect Resend in Settings → Email settings and set the sender address.
- SMS and WhatsApp — from your own phone: the program prepares the text and opens the messenger, you press Send.
Campaigns
The Email section holds campaigns: We miss you (for clients who have not been for a while), Birthday, Coupon offer. Pick a template, pick the audience and send. Pro / Max
A picture in a mailing
- In the mailing window press 🖼 Image on the bar above the letter and choose a photo. It goes where the cursor stands in the letter, or at the end of the text.
- The program makes the photo light by itself: a 5 MB phone photo becomes about 200–300 KB. JPG, PNG, GIF, WEBP and iPhone HEIC are fine.
- The picture is inside the letter, not attached: the letter stays light and lands in spam less often. Add a couple of sentences to the picture — a letter that is only a picture is more often sent to «Promotions».
- To take a picture out, click it in the letter and press Delete.
History
The Email and SMS sections show what went out, to whom and when. Columns sort and there is a search by client.
Inside the program the same article is under Help.